Empowering Government Contact Centers to Deliver Exceptional Service


Our mission is to support government contact centers across the globe in achieving operational excellence and enhancing citizen engagement. We understand the unique needs of 311 & government contact centers. Our programs are designed to meet those needs through comprehensive training, research and certification.

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Testimonials

I enjoyed learning about the new techniques which are very helpful mentally and physically for me in how to handle more difficult customer situations.
The training highlighted areas I need to pay more attention to in my 311. Very helpful and beneficial thank you!
The 311 training provided me insights into trends and technologies I never even knew about, thank you!

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